Call Metrics
View the stats for calling activities performed by each agent in your team. These metrics are great resource to develop an insight.
Last updated
View the stats for calling activities performed by each agent in your team. These metrics are great resource to develop an insight.
Last updated
This is the sum of all call logs and the time duration of all calls for the selected agent.
If you have setup automated calls, you will see the stats for those calls here.
Total Calls - Shows the total number of calls made through automation.
Answered - Number of calls answered by the recipient.
Agent Missed - Number of calls missed by the selected agent.
Lead Missed - Number of Leads missed by an individual agent.
Failed - Number of calls that could not go through.
This refers to the calls that are queued in a manual call campaigns.
Total calls - Number of calls assigned to the agent that are queued in manual actions.
Answered - Number of calls answered by the recipient.
Missed - Number of calls missed by an agent.
Failed - Number of calls that couldn't go through.
Avg. Call Duration - Average duration of each manual call attended by individual agent.
Shows the stats related to the calls made through the power dialer of your CRM.
Total Calls - The total number of calls made with dialer.
Answered - The total number of calls answered by the recipient.
Missed - The total number of calls missed by an agent.
Failed- The total number of calls that could not get connected to the recipient.
Avg. Call Duration - The average duration of each call.
Shows the stats for the Incoming calls.
Total Calls - The total number of Incoming calls.
Answered - The total of calls answered by an agent.
Missed - Calls missed by an agent.
Failed - Conversation could not happen.
Avg. Call Duration - The average duration of each incoming call.
