Contact Details
Last updated
Last updated
When managing contacts in your CRM, you have a ton of power and control of their data! In each contact card, you can add/remove tags, add them to automation, call, message, email, and so much more!
When you click on a contact, you will first notice that you see the contact name located here. This is important for when you are moving through different contacts, and need to verify who's information you are currently changing.
To change contacts from within this view, you can simply cycle through them by clicking here.
On the left panel, you will find all of the contact information. The information will be different depending on the panel that you are currently looking at.
Here you will see a few different tabs. Each tab has different information on each contact. We will briefly discuss the data found in each tab so you have a better understanding when navigating to each one.
The default tab is the "Contact" tab. This tab shows the basic information like name, email, phone, etc. This tab also has more complex data like tags, opportunities, and workflows.
By scrolling through this area, you can see the different data and information for this customer. Each tab will have data and information specific to that tab.
This drop-down will show you all the ACTIVE campaigns and workflows that this contact is currently in. You can also use this tab to add a contact to a campaign or workflow!
This drop-down will show you all the PREVIOUS campaigns and workflows that this contact is was in at some point.
Here you can see all the current opportunities for this contact and the opportunity statuses. You can also add contacts to opportunities here.
Some quick data about how this contact was created can be found here. You will see the creative source and creation date of the contact.
In the general tab, you can add contact information regarding their business name, address, and website information.
The additional info tab is where you will find all custom fields. If you are not familiar with custom fields, they are pieces of data and information that you create yourself in the settings area. You can add custom fields to forms and surveys to capture unique data about your contact.
