Contact DND

In order to PUBLISH workflows, you will need to establish a workflow trigger and a workflow action. Without both, you will only be able to save the workflow, not publish it.

"Contact DND" runs when a contact's DND flag is updated.

DND also known as "Do Not Disturb" can be enabled when a customer is no longer interested in a service and requests to opt out.

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DND Flag Is

When you click on "DND flag is", you can either enable or disable a contact's DND.

• Enabling the customer's DND will automatically restrict any communications to this customer.

• Disabling the DND will grant access to send communications to the customer.