Order Submitted
Order Submitted Trigger
The Order Submitted trigger is a powerful new workflow trigger that allows businesses to upsell customers after they have submitted an order. This trigger works with both 1 Step and 2-Step order forms, allowing businesses the flexibility to customize their upsells based on the type of order form used or the types of products purchased.
The Order Submitted trigger is a powerful new workflow trigger that allows businesses to upsell customers after they have submitted an order. This trigger works with both 1 Step and 2-Step order forms, allowing businesses the flexibility to customize their upsells based on the type of order form used or the types of products purchased.
Note: Ensure that the 'Allow Multiple' Setting is toggled on in the Workflow Settings if you want it to fire off for the same contact for an Upsell, right after it fires off for them for a Primary Product's purchase. Try to avoid using the 'Wait steps' in this workflow, feel free to use them if you do not plan on selling Upsells or Bumps for the same product. For instance, If you put in a wait step (which came from the purchase of the Primary Product) the customer in the workflow, and they go ahead and purchase the upsell since they would still be held inside the workflow, the Upsell purchase will not let them enter the workflow a second time.
Order Submitted vs Order Form Submitted
The following are the most significant differences between the Order Submitted and the Order Form Submitted Workflow Triggers:
The trigger does not run multiple times on multiple product purchases. The trigger contains a single checkout object sending info only a single time upon an order form submission, Even if that one order session consists of buying multiple products.
Ability to filter the trigger directly on the basis of the global product/price. The existing trigger does not provide this functionality
Ability to use the Order-related custom values inside the workflow. This contains custom values related to customers, order details, coupon information, and payment gateway. Note: These Custom values will not show up in the custom values drop-down unless the Order Submitted Trigger is one of the workflow trigger steps.
Use conditions related to order details or product details in the If branches to direct the workflow based on the cart value/products purchased/funnel.
All Filters
1
Global Product
Is, Is not
Global Product Name
1a
Price
Is, Is not
Product Price
2
Order Source
Is, Is not
Order Form
2a
Submission Type
Is, Is not
Primary, Bump, Upsell
3
Funnel
Is, Is not
Funnel Names
3a
Page
Is, Is not
Page Inside Funnel
3b
Product
Is, Is not
Funnel Level Products
Submission Type
Primary - Filters if any primary product is purchased at the checkout on the order form.
Bump - Filters only if a bump product has been purchased on the order form. The trigger would not work if no bump product has been purchased.
Upsell - Filters only in case of upsell purchases. If the filter is set to upsell, the trigger would not run on an order form submission (purchase of a primary/bump product).
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