# Contact Changed

{% hint style="danger" %}
In order to **PUBLISH** workflows, you will need to establish a workflow trigger and a workflow action. Without both, you will only be able to save the workflow, not publish it.
{% endhint %}

This trigger runs when contact data is updated. However, it only runs for changes in Tags, Assigned Users, DND, and Custom Fields.

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FkAk0PWZESTQk7hOkTLb3%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-ada28020c0687967e936fe09669275ed7ad9cc60_WF%20Trigger%20-%20Filter%20-%20Contact%20change%20(2).png?alt=media&#x26;token=0910ecfe-d6e5-4e86-a92b-d09656ce98ae" alt=""><figcaption></figcaption></figure>

## Add Filters

### Assigned User

#### Assigned User

When you select the "**Has changed**" filter, this workflow will run when the assigned user for a contact has changed, no matter who the new assigned user becomes.

#### Has Changed To

When you select the "**Has changed to**" filter, this workflow will **ONLY** run when the specified user is assigned to a contact. For example, if the previously assigned user was Jim, you can add the user John to this filter, and **ONLY** run this workflow when John is assigned to a contact.

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FPf9dP5eK7IZjueAIvcSo%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-4e7e9666ec20bf1507f24c421282dc06934351d7_WF%20Trigger%20-%20Filter%20-%20Contact%20change%20-%20Assign%20user%20(3).png?alt=media&#x26;token=0727eb22-51e5-4afa-ab57-19489bec24bf" alt=""><figcaption></figcaption></figure>

### DND

DND is an all-around opt-out of contact from all communication. This is when your customer requests to unsubscribe from whatever communication services you have them on.

#### Has Changed

When you select the "**Has changed** " filter option, this workflow will trigger when the DND status of a customer changes. The status can either change to "DND enable" or "DND disable".

#### Has Changed To

When you select the "**Has changed to**" filter option, this workflow will trigger when the DND status of a customer changes to the specific DND option. For example, if you want to send a confirmation to your team members when a customer opts-out using the DND enables setting, you can fire this workflow **ONLY** when DND gets enabled on a contact record.

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FNB8mMhKWsxLFb4Rwkmhg%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-45900537287a57c684424d46fc40a1dceb8e3898_WF%20Trigger%20-%20Filter%20-%20Contact%20change%20-%20DND%20(1).png?alt=media&#x26;token=34fcc197-7a90-4cf3-93b1-0a8441a4e746" alt=""><figcaption></figcaption></figure>

### Tags

By Selecting "Tags" the workflow will only trigger when you either add a tag to a contact or remove a tag from a contact.

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FuudPuwGrAb2CgtQ3TEIl%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-fada1cbcaeed0f5039d0aba3dd15b09fb6afe1f6_WF%20Trigger%20-%20Filter%20-%20Contact%20change%20-%20Tag%20(2).png?alt=media&#x26;token=af724e53-ca84-43fb-836f-e8ba43512ddf" alt=""><figcaption></figcaption></figure>
