# Manual SMS

This action creates a Manual Action for someone to manually send an SMS to the contact (Manual Actions can be found in Contacts > Manual Actions).

## Creating Manual Actions In Workflows

### Assign To User

The first thing you need to do in order to add manual actions to a user in your CRM is to assign that user to a particular workflow or campaign. You can do that with a workflow or campaign action called "Assign To User".

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FVESNOaRElU7hbAgeE6jV%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-2539e38cdeb8f70f0b34328884f63b5dd3fb711b_manual%20actions%201.png?alt=media&#x26;token=29b3f44b-7453-4f76-b74a-a9b307439369" alt=""><figcaption></figcaption></figure>

### Assign User Workflow Step

Once you add this step to your workflow, it will look like this image. Now, any manual actions you add will be assigned to the user you chose in this step.

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2F0IevaadSkpLUN2RdeqkN%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-8fb12da0e7563d707622ef35d2477bc4c60324c3_Manual%20Actions%20-%20assign%20to%20user%20(1).png?alt=media&#x26;token=8ba5d9e3-91e7-4a61-9206-55cdb9b3c266" alt=""><figcaption></figcaption></figure>

### Adding Manual Actions

After you finish adding the "Assign To User" step, you will need to add the manual action steps. You can choose either "Manual SMS" or "Manual Call". The action selectors will look like this in your workflows:

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FFWF3wU85xZREw3hHcsQr%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-08e71d013749aad2e285ab7a6d1ac8a223fc92ca_Manual%20Actions%20-%20workflow%20nodes%202.png?alt=media&#x26;token=dfd45ceb-e0cc-4ac4-a4a5-33032fb65c94" alt=""><figcaption></figcaption></figure>

### Manual Actions Workflow Step

Once added to your workflow, your manual actions will look like this and you can select the Manual SMS and edit it as and when need be.

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2F6BcxNfIzEvKHAJOI1JTW%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-7744a43d445205529e86c8be6bbdf3407a6d3c9e_Manual%20Actions%20-%20workflow%20nodes%201.png?alt=media&#x26;token=f6ef7621-146c-4df4-8789-742e2f25ac15" alt=""><figcaption></figcaption></figure>
