# Call

If the contact has been assigned to a user, this event will call the user and play the whisper message. If the contact is unassigned, this event will call the number listed in Settings > Company tab > Company Phone field and play the whisper message.

If the person who answers the call presses any number key during the call, we will dial the Contact and if they answer, we will bridge the call.

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FJ2BuHxo6ZUatzQXxMfWO%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-8ce46068f008faeaddb65b60bcbc01f65bad8dd8_WA%20-%20Call%20-%20Edit%20Action%202%20(1).png?alt=media&#x26;token=d93d0ed4-7ebd-4f4a-8c0a-c3e6015672f1" alt=""><figcaption></figcaption></figure>

### Assign User

Click on Assign to User if you want the calls to go to the assigned user's phone number.

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FWkdyBYnqhzHaodpQ1Z6P%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-ef0e2b489266e9b10e5cb39765ad4e9bd83e7b08_WA%20-%20Voicemail%20-%20Assign%20user%20(2)%20(1).png?alt=media&#x26;token=8d2bc41e-c6d3-4826-b80d-89a5693256cb" alt=""><figcaption></figcaption></figure>

### Call Whisper

By default, the call whisper is "You have a new lead, (Lead's Name), press any button to connect".

You can modify the Call whisper message here:

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FQZbTpyBGzMwsiUSDktvr%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-b8066a6242d7b6efc5c3dc82d60e726f512e9980_WA%20-%20Call%20-%20Call%20wishper.png?alt=media&#x26;token=6030a65c-8ac0-4f9e-9c57-aae3aeac5317" alt=""><figcaption></figcaption></figure>

By clicking on the Tag icon on the right side of the box, you can select the custom values you prefer.

### Call Timeout

You can select the call timeout by clicking on the up and down button on the right side of the box.

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FnMkj4hV7JvF3NJnzBzXN%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-706903a7730f90c460220dd1e58a7d89557ff1ed_WA%20-%20Call%20-%20Call%20duration.png?alt=media&#x26;token=7bd2ea5a-a09d-4406-997e-18f81712dcea" alt=""><figcaption></figcaption></figure>

### Voicemail detection

When the lead can't answer the call, you will hear this message: "couldn't connect with the lead" and the call ends so you can't leave a personalized voicemail.

To be able to leave a personalized voicemail with our Call event, toggle it on by clicking on the **Disable Voicemail Detect.**

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2Fo1y7eIQ8AgQVJgemDzwv%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-2b5a60d6a18f89ea0efe65aa875079ff86ca978d_WA%20-%20Call%20-%20deactivate%20voicemail%20(1).png?alt=media&#x26;token=893e5219-85ce-4ac7-8fb4-ba7ac3e703ea" alt=""><figcaption></figcaption></figure>
