# Manual Actions

In this section, your can track all your manual actions. If you are the assigned user of a manual action, you will also be able to start completing those manual actions in this section.

> *NOTE: Depending on your user permissions, you may not have access to all of the components.*

**No Manual Actions**

Once you see this message, it means the selected user has no manual actions left to complete! This will change as you switch selected workflows and users.

**Choose Campaign/Workflow**

Manual actions will be different depending on which workflow/campaign you have selected. In order to see manual actions from different workflows and campaigns, use this drop-down selector. [Click here to learn more about workflow](https://asads-organization-2.gitbook.io/knowledge-base-main/workflows).

![](https://3652255517-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPXtspOOGP6BMPkDRiUNl%2Fuploads%2Fgit-blob-52c43822657a3de20e5ab00e56c4197d5d442846%2FManual%20Action%20-%20Choose%20Campaign%20or%20Workflow%202.png?alt=media)

**Select Assignee**

Manual actions will also be different depending on which assignee you have selected. In order to see manual actions from different assignees, use this drop-down selector.

![](https://3652255517-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPXtspOOGP6BMPkDRiUNl%2Fuploads%2Fgit-blob-32195598619a51178f3a260c42b2f90792ab516f%2FManual%20Action%20-%20Start%20Manual%20Actions%202.png?alt=media)

**Start Manual Actions**

If you want to start a manual action, simply click this button and your CRM will either begin making a phone call or bring you to the contact's section to start a textual conversation.

![](https://3652255517-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPXtspOOGP6BMPkDRiUNl%2Fuploads%2Fgit-blob-78a467a184cad5672fb6a55b7004c9b2a4a5805c%2FManual%20Action%20-%20Start%20Manual%20Actions%203.png?alt=media)

**Manual Actions List**

* **Contacts**

This column will show you the customers or leads that are assigned to certain manual actions.

* **Campaign/Workflow**

Here you will see the workflow or campaign that manual actions were created in.

* **Date Added**

This is the date that the manual action was created. This is great for tracking tasks and the time your employees are taking to complete them.

* **Assigned To User**

This column will show you the CRM user that has been assigned to a particular manual action.

* **Type of Manual Action**

Here you can see whether a manual action is a manual call or manual SMS.

* **Delete Manual Action**

If you created a manual action by mistake, or need to delete it for some reason, you can do that by clicking the icon here.

![](https://3652255517-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPXtspOOGP6BMPkDRiUNl%2Fuploads%2Fgit-blob-68ee760a7c55491a5e4f2430e5b1e90e15daf86a%2FManual%20Action%20-%20table.png?alt=media)

### View Manual Actions In Dashboard <a href="#view-manual-actions-in-dashboard" id="view-manual-actions-in-dashboard"></a>

You can also track your manual actions in the dashboard of your CRM in the section that looks like this. This is very useful to get a quick view of the pending manual actions pending, as well as what kind of manual action they are.

![](https://3652255517-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPXtspOOGP6BMPkDRiUNl%2Fuploads%2Fgit-blob-5e9a5cb0c73812e3444cd8e29ad84f861e0aeaa9%2FManual%20Actions%20-%20dashboard%20view.png?alt=media)

​

![](https://3652255517-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPXtspOOGP6BMPkDRiUNl%2Fuploads%2Fgit-blob-cf51f0086862d8cfc8398f081572e0b8636bfd08%2F2021-11-02%2022_58_03-Top%20Profit%20Digital%20LLC.png?alt=media)

​Click the **"Start Help Guide"** button in this section of your CRM to start an interactive, guided tour and learn more about the components found in this section and how to use them!
