# Sending SMS

**Creating SMS Message**

Sending an SMS is a bit more simple than sending an email. There is nothing needed other than the SMS message itself!

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FyKe8kynAHCG6MtGT9Ez9%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-cb612487086359694787863750e0ff1b20f3716d_conversations%20-%20sending%20sms%20-%20creating%20sms%20messages.png?alt=media&#x26;token=a18ae76e-39c1-40cb-9dfe-bcf8a0f5ef00" alt=""><figcaption></figcaption></figure>

**Adding Custom Fields**

You have the option to add custom fields to your messages to save time and utilize the power of your CRM custom fields!

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2F5Iw7DLShp84CtcU9WOit%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-cb8c3707808f9ffc6327bcae69a1c62bb24c8cf9_Convo%20-%20message%20-%20custom%20field.png?alt=media&#x26;token=bf5bf166-b028-407a-a05f-5a3c960f7d47" alt=""><figcaption></figcaption></figure>

**Adding Files to SMS**

You can add files and images to text messages by clicking this button and selecting the files from your computer.

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**Adding Emojis to SMS**

You can add some flare to your text messages with emojis by clicking here! 😍😎🚀😜

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2F9DtnjVG4Gadag5Ad2fDB%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-429dbe69a1c0010d23e78c3156bda09c6f662c2c_Convo%20-%20message%20-%20Emoji.png?alt=media&#x26;token=e985bff7-a6f6-4c7a-8cd9-c58fe860deb7" alt=""><figcaption></figcaption></figure>

**Using SMS Templates**

You can also create SMS templates in your CRM to cut down on response times. These templates are usually best suited for communications that are common or frequently asked.

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FqYBvsAFuARqfg04rgG56%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-ea8c6aa7382ff8a5ebb4721399002513c851c6ec_Convo%20-%20message%20-%20Template%20(1).png?alt=media&#x26;token=1519306a-ef28-465b-88a4-1d88c476ae34" alt=""><figcaption></figcaption></figure>

**Request Payment via SMS**

You can now request payments from your customers or leads right from the conversations section of your CRM! Simply click this button and fill out the information in the pop-up to request payments!

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FA8ty6yAPqzfBJIhJcX1l%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-487702fdee3caef3ab769661631ea9a491841cb7_Convo%20-%20message%20-%20Pay%2Ceeent%20(1).png?alt=media&#x26;token=897bcc70-915e-4ebe-8e8d-d3f05f21c55d" alt=""><figcaption></figcaption></figure>

**Collapse Message Box**

If you'd like to collapse this message box, you can simply click this icon.

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**Clear Text Box**

To clear the text box and start over with a blank slate, simply click this button.

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FwreNKgnBYrKIwHOaFKgX%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-c2446c26b41fc04c08956ea81bb34bc15f4e2adc_Convo%20-%20message%20-%20Clear.png?alt=media&#x26;token=0d55f5a6-396d-43a7-ba26-339f9372f967" alt=""><figcaption></figcaption></figure>

**Send SMS**

**Send Now**

You can decide to send your message immediately by clicking on <mark style="color:blue;">Send Now</mark> button.

**Scheduling Messages**

You can also decide to schedule your message by clicking on the <mark style="color:blue;">Timer icon</mark> beside the Send button. Once you click on the button, the schedule slot pops up where you can input the;

* **Date:** The date you will like to send the message.
* **Time:** Select the time you prefer.
* **Time zone:** Input the time zone. You can either use the recommended time zones (your account or system timezone) or choose from the rest of the list.

Click on the <mark style="color:blue;">Schedule button</mark> then click on <mark style="color:blue;">Send Later</mark> to save it!

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FvVaDK7cTXezPgvHD5G5O%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-481d554e6f592745922604babde3a44551125607_sms.png?alt=media&#x26;token=a59788c0-646c-4f04-8d11-d6b97e8093d3" alt=""><figcaption></figcaption></figure>

**Cancel Scheduled Message**

If you haven't clicked on the send Later button and you want to delete the scheduled message simply click on the <mark style="color:blue;">Edit icon</mark> that shows when you save the scheduled message, then click on the <mark style="color:blue;">Remove Message</mark> button.

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FZkh8tzE8qS8PdolIlx3N%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-26d089b1f43403d589d1e1bb48604390f3583846_sms%20remove.png?alt=media&#x26;token=d99bc771-2dd4-4447-85e8-984ddb2ab13f" alt=""><figcaption></figcaption></figure>

If you already clicked the Send Later and you want to delete it, click on the <mark style="color:blue;">3 menu-dots</mark> beside the message thread, this will pop up the message details. Click on the <mark style="color:blue;">Cancel Send</mark> button, it will ask you to confirm the delete. Make sure to cancel before the scheduled date.

![](https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2F8hLeYoazak0kJtX2vWCr%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-565f18bc2a5f624c99c79aa89704c7b14b93c02c_sms%20remove%202a.png?alt=media\&token=00476529-910a-46a3-a76f-1d08abf2416e)![](https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2Fn3oD2KhBA9nZD9CyOfMq%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-274972938988e45cfeac3f9ec89e0fe6b8457c55_sms%20remove%202b.png?alt=media\&token=4427865b-cca3-403d-81fa-3e31df5b44bc)
