# Sending Messages

**How To Send Messages**

To send messages in a conversation, you will need to use the highlighted section, just below your message logs.

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FRJDZNhMcYvbnCB5uKooO%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-7b158cc97877353417310a0b33f5fc32f7ccb20f_Convo%20-%20Sending%20message.png?alt=media&#x26;token=2d050d60-6394-466f-a4cf-24e98ae45141" alt=""><figcaption></figcaption></figure>

**Choosing Message Channel**

You can switch between communication channels here. This will depend on what channels this contact is connected to. Messaging channels include:

* [Email](https://asads-organization-2.gitbook.io/knowledge-base-main/conversations/sending-messages/sending-emails)
* [SMS](https://asads-organization-2.gitbook.io/knowledge-base-main/conversations/sending-messages/sending-sms)
* [Facebook Messages](https://asads-organization-2.gitbook.io/knowledge-base-main/conversations/sending-messages/sending-facebook-messages)
* [Instagram Messages](https://asads-organization-2.gitbook.io/knowledge-base-main/conversations/sending-messages/sending-google-my-business-messages)
* Google My Business Messages
* Web Chat Widget
* WhatsApp (coming soon)

**Collapse Message Box**

If you'd like to collapse this message box you can simply click this icon.

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2F27TResfgj2xEjhQoB2q6%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-20f356c2cbd9b41b87b6b6586c30d3f10bd1f5f2_Convo%20-%20collpse%20(1).png?alt=media&#x26;token=2e0cc9c0-bf1e-4712-9d8b-91eee36878b9" alt=""><figcaption></figcaption></figure>

**Create a New SMS Message**

You can also create new SMS messages and send them to ANY customer in your CRM by simply clicking on the icon shown below.

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FzqQmenfwJPZcLMh71qTj%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-57825e36de6fca5507fad5841ade0ce60b17a066_Convo%20-%20create%20message%20(1).png?alt=media&#x26;token=39680c65-c5cd-4d3a-a378-c8c2d50a55b9" alt=""><figcaption></figcaption></figure>

**Adding Customer Information**

Once you click the "Create New Message" button, you will need to add customer information such as the customer's name and phone number.

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2F6F5tMJ12MktHkgIctbVv%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-ead5888379be4f1dd3a51bda4af24d2b0c698ed7_Convo%20-%20create%20message%201%20(2).png?alt=media&#x26;token=07e26d6e-8674-4072-97fc-5f86d9af1718" alt=""><figcaption></figcaption></figure>

**Add Template or Message**

Next, you will need to either add a pre-made SMS template or create a new SMS message. If you'd like to know more about creating SMS templates, please click here: [SMS Templates Help Article](https://app.gitbook.com/o/6UcfLKLJxSoZ6dhR3GfX/s/6i8g9b5vkrZ8ISsLANq9/~/changes/2/add-text-template)

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2Fu0pOhvewcDDNMUdbcDlQ%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-9fe4e9b627ad522469309b94d18b10cbdd35796a_Convo%20-%20create%20message%202.png?alt=media&#x26;token=1bf6e767-e00b-4821-b5c7-4ae6d7e3df0c" alt=""><figcaption></figcaption></figure>
