# CONVERSATIONS

In this section, you will be able to send and receive messages and emails to leads, clients, prospects, and more! If you have integrated your Facebook page and Google My Business page, you will also be able to use this section to communicate via those channels.

> NOTE: Depending on your user permissions, you may not have access to all of the components.

**Section Components**

**Conversation Header**

Here you will see the contact you are having a conversation with. You will be able to perform a few actions such as;

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FzlNWJJnv566IZG3tQ6oo%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-cd24148c64e0ac703e4080675ade55159304708c_Convo%20-%20Header%20(1).png?alt=media&#x26;token=e4f14f01-c2ea-4725-a031-940ab470945a" alt=""><figcaption></figcaption></figure>

* **Customer's Name**

\*\*\*\*The name of the customer's chat you are in will be displayed here.

* **Mark as Starred/Unstarred**

You can Star a conversation by clicking on this button, if you want to Unstar it, just click again.

* **Mark as Read/Unread**

You can decide to mark a contact as "Unread" especially when you want to access the conversation later and don't want it to get buried in the conversation list. You can navigate through the "Unread" filter to access the conversation.

You can also mark a conversation "Read" in the same manner and access it in the "Recent or All" filter.

* **Delete**

If you want to delete a conversation simply click on this button. Be sure you want to delete the conversation because it cannot be undone.

**Search Bar**

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FziDvBHxoJ6ytyZwo3Kqx%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-af41c3e25977cd9a81ff3b6325cdbc9902b94292_Convo%20-%20Q%20filter%20-%20Search%20bar%20(1).png?alt=media&#x26;token=bf8a3088-7b39-4851-8024-2cd95bff2ef0" alt=""><figcaption></figcaption></figure>

You can narrow down your search by typing in the name you would like to access.

**Conversation Type**

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2Ft8GzCJWaGzH8F84ur5qq%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-f33a0a7032c62dac241cb50ddaee357405c8521e_Convo%20-%20Q%20filter%20-%20convo%20(1).png?alt=media&#x26;token=daa90306-83a0-4c0e-a540-0e3590cd1433" alt=""><figcaption></figcaption></figure>

You can decide to filter your conversation list by the Unread chats, Starred chats, or view all your chats.

**Conversation Log**

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FEIkIrO9fq9iGr9WwokRG%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-f8dde60b9a2bd4343696f92fe0a6cea2ca916b14_Convo%20-%20Log%20(2).png?alt=media&#x26;token=c4e8867e-d7fd-4893-99b6-2ce9b39a8b2c" alt=""><figcaption></figcaption></figure>

Here you will see all the conversation logs between you and a specific contact. These messages are identified by source/type and timestamped for organization purposes.

## **Take Section Quiz**

{% hint style="info" %}
Click the link below to take a quiz on the subject matter in this help article! This quiz is intended to help you fully understand the above information, and help you remember all the buttons and components! Don't worry, you can take this quiz as many times as you want in order to fully learn the content and subject matter! This is 100% for your benefit and helps you learn!
{% endhint %}

{% hint style="success" %}
![](https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FgDRr5wPCDmTXu8UdW5W8%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-cf51f0086862d8cfc8398f081572e0b8636bfd08_Start%20Help%20Guide%20Button.webp?alt=media\&token=0689aa87-d9f8-4218-ab4e-9b0144b35a32)\
Click the "**Start Help Guide**" button in this section of your CRM to start an interactive, guided tour and learn more about the components found in this section and how to use them!
{% endhint %}
