# Call Metrics

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FRVSlrnywkeCSGAuaL1rL%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-2b24c9db7be0607232e1f6f968920ef78d0c1222_35.png?alt=media&#x26;token=f689d175-e2d1-4d9d-b782-0db332d572dd" alt=""><figcaption></figcaption></figure>

### Total Calls

This is the sum of all call logs and the time duration of all calls for the selected agent.

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2Fx6B5gqAVM1Xq2wc1yffc%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-bb4e24487095541572c77839d5802cb0e24f0de7_36%20Total%20Calls.png?alt=media&#x26;token=0c7d39fd-95eb-45c0-8e7c-dd818c85377b" alt=""><figcaption></figcaption></figure>

### Automation Calls

If you have setup automated calls, you will see the stats for those calls here.

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FWpaD1Rtg8emwaUNpWQpV%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-89982a5a5147dee36f6665bdfd6bf724d3b2603b_37.png?alt=media&#x26;token=38799dcf-bcc8-4e4c-806c-2f59204f4c26" alt=""><figcaption></figcaption></figure>

* **Total Calls** - Shows the total number of calls made through automation.
* **Answered** - Number of calls answered by the recipient.
* **Agent Missed** - Number of calls missed by the selected agent.
* **Lead Missed** - Number of Leads missed by an individual agent.
* **Failed** - Number of calls that could not go through.

### Manual Action Calls

This refers to the calls that are queued in a manual call campaigns.

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FSqTIi4IVIg2zg6TElqzv%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-f671bbe226bb19014f9f406e56a09f28615675a8_38%20Manual%20Action%20Calls.png?alt=media&#x26;token=55273217-2afc-480d-8633-6b87cafb37bd" alt=""><figcaption></figcaption></figure>

* **Total calls** - Number of calls assigned to the agent that are queued in manual actions.
* **Answered** - Number of calls answered by the recipient.
* **Missed** - Number of calls missed by an agent.
* **Failed** - Number of calls that couldn't go through.
* **Avg. Call Duration** - Average duration of each manual call attended by individual agent.

### Dialer Calls

Shows the stats related to the calls made through the power dialer of your CRM.

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FkwmqpWnBBEwhskiIzTio%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-252b00cad31d8eb72a527b853aa67a4e0ea46309_39.png?alt=media&#x26;token=75e491aa-d23e-4a75-8dbf-3e755a1f1c22" alt=""><figcaption></figcaption></figure>

* **Total Calls** - The total number of calls made with dialer.
* **Answered** - The total number of calls answered by the recipient.
* **Missed** - The total number of calls missed by an agent.
* **Failed**- The total number of calls that could not get connected to the recipient.
* **Avg. Call Duration** - The average duration of each call.

### Incoming Calls

Shows the stats for the Incoming calls.

<figure><img src="https://3379043218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRoDQv6gyGL2CyFV4Oob%2Fuploads%2FaKmvjMD7zdlKtByzDIu6%2Fspaces_SpDxRsrRdNpxcuWtIMiA_uploads_git-blob-848c59b696ba69414f5733ef3b65e0d9d66f6545_40.png?alt=media&#x26;token=54be67e6-8767-4e64-af64-fbc9fa77c3a2" alt=""><figcaption></figcaption></figure>

* **Total Calls** - The total number of Incoming calls.
* **Answered** - The total of calls answered by an agent.
* **Missed** - Calls missed by an agent.
* **Failed** - Conversation could not happen.
* **Avg. Call Duration** - The average duration of each incoming call.
